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1. Introduction and Commitment

Welcome to Mcubes Online (“the Platform”). This Privacy Policy outlines the commitment of Hellobugs Entertainment (“Company,” “We,” “Us,” or “Our”) to protecting the privacy of our users (“You,” “Your,” or “User”). This document details how we collect, use, process, store, share, and protect your Personal Data when you interact with our website, https://powderblue-goldfinch-680923.hostingersite.com.

Our data processing practices are designed to comply with applicable data protection laws, including the Information Technology Act, 2000 (India) and the General Data Protection Regulation (GDPR) for users in the European Union. By using our Platform, you consent to the data practices described in this policy.

2. Information We Collect

To provide and enhance our services, we collect several types of information, which are categorized as follows:

2.1 Information You Provide Directly

  • Account Registration Data: When you create an account, we collect your name, email address, and a securely hashed password.
  • Payment and Transaction Data: When you purchase a course, we collect transaction details, such as the course purchased and the payment amount. This information is necessary for billing and record-keeping.
  • Communication Data: If you contact us via email at howdy@mcubes.online or through any support channel, we will collect the content of your communication and your contact details to address your inquiry.

2.2 Information Collected Automatically

  • Usage and Activity Data: We automatically log information about your interactions with our Platform, such as the courses you view, your progress within lessons, login timestamps, session durations, and features you use.
  • Technical and Device Data: We collect technical information from your device, including your IP address, browser type and version, operating system, device identifiers, and general geographic location (country/city level) derived from your IP address.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to operate and personalize our services. These help us remember your login status, understand user traffic patterns, and manage platform functionality. For more details, please see Section 8 (“Cookies and Tracking Technologies”).

3. How We Use Your Information

The Personal Data we collect is used for specific, legitimate purposes, including:

  • To Provide and Manage Our Services: To create and maintain your account, process your course purchases, grant you access to educational content, and track your learning progress.
  • To Process Payments: To facilitate secure financial transactions for course purchases through our third-party payment gateways.
  • To Communicate With You: To send essential service-related communications, such as purchase confirmations, account notifications, password resets, and updates to our Terms or Policies. We also use your data to respond to your support requests.
  • For Personalization: To recommend courses or content that may be of interest to you based on your activity.
  • For Security and Fraud Prevention: To monitor for and prevent fraudulent, abusive, or illegal activity on the Platform and to protect the security of our users and our systems.
  • For Analytics and Improvement: To analyze usage trends and user behavior in an aggregated and anonymized form to improve our platform, develop new features, and enhance the user experience.
  • To Comply with Legal Obligations: To fulfill any legal, regulatory, or contractual obligations we may have.

4. Data Sharing and Disclosure

We are committed to not selling or renting your personal data to third parties for their marketing purposes. We only share your data in the limited circumstances described below:

  • Third-Party Service Providers: We engage trusted third-party companies to perform essential functions on our behalf. These include payment processors, cloud hosting providers (for data storage), analytics services, and email service providers. These partners are granted access to your data only to the extent necessary to perform their services and are bound by strict confidentiality obligations.
  • Tutors and Instructors: To facilitate a productive learning environment, we may share your registered email address with the specific tutor of a course you have purchased. This sharing is for the sole purpose of enabling essential communication regarding the course, such as scheduling one-on-one sessions, providing supplementary materials, or answering course-specific questions.
  • Legal and Regulatory Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, respond to a court order or subpoena, protect and defend our rights or property, or prevent imminent harm.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership.

5. Data Security

We implement robust administrative, technical, and physical security measures to protect the confidentiality, integrity, and availability of your Personal Data.

  • Encryption: Your data is protected using industry-standard encryption protocols. All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS).
  • Payment Security: We are deeply committed to the security of your financial information. All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways. We do not receive or store your full credit card number or sensitive financial details on our servers. All payment information is encrypted using the latest payment security standards to ensure its protection.
  • Access Controls: Access to personal data within our organization is strictly limited to authorized personnel who have a legitimate business need to access it.

While we take extensive measures to safeguard your data, no security system is impenetrable. We cannot guarantee the absolute security of our systems or your information.

6. Your Data Protection Rights

In accordance with applicable laws like GDPR, you have the following rights regarding your Personal Data:

  • The Right to Access: You have the right to request copies of your personal data that we hold.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.
  • The Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, under certain conditions.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at howdy@mcubes.online. We will respond to your request within a reasonable timeframe and in accordance with legal requirements.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain your data as long as your account is active and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our Platform. Cookies are small text files placed on your device that help us provide essential functionality, analyze performance, and personalize your experience. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Platform.

9. Children’s Privacy

Our Platform is not intended for use by children under the age of 13 (or a higher age as required by local law). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected Personal Data from a child without verification of parental consent, we will take steps to delete that information from our servers.

10. International Data Transfers

Mcubes Online is operated in India. If you are accessing the Platform from outside India, please be aware that your information may be transferred to, stored, and processed in India, where our servers are located. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact us at:

Email: howdy@mcubes.online